Refund & Return Policy

Last updated: Every day updated

We want you to love your purchase from Serene. If for any reason you are not satisfied, our return and refund policy is designed to make the process simple and clear.

1. Returns

• You may return eligible items within 30 days of delivery.

• To be eligible for a return, items must be:

  • Unused and in the same condition that you received them.

  • In the original packaging.

• To start a return, contact us at infodumpdeals@gmail.com with your order number and reason for return.

2. Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items.

• Gift cards.

• Opened or used products (for hygiene and safety reasons).

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at [insert email].

5. Shipping Costs

• Customers are responsible for paying return shipping costs.

• If the return is due to our error (defective/damaged item, wrong product shipped), we will cover the shipping costs.

6. Contact Us

For any questions about our Return & Refund Policy, please contact:

Serene Support
📧 Email: infodumpdeals@gmail.com
🌐 Website: www.sereneair.store